Call Center Services

Providing call center support for Federal, State, and local government agencies, as well as commercial and non-profit organizations.
Midtown’s Call Center Capabilities:
  • Providing 24×7 coverage
  • Filling +1,000 seats
  • Staffing Tier 1, 2 and 3 support
  • Offering 100% bilingual representatives
  • Utilizing specialized platform and proven call center technologies
Midtown can provide onsite call center support, as well as remote call center solutions.
Midtown’s robust call center services include full coverage across:
  • Site Management
  • Program Management
  • Technology Management
  • Information Systems Security
  • Content and Knowledge Management
  • Contact/Case Management
  • Relationship Management
  • Customer Satisfaction
Our established Project Management Office can ramp up a project in less than a month.

Call center staff can be fully onboarded, including background checks and training, in less than 2 weeks.

Customer service that resolves user issues quickly — from our site or yours

  • Providing full-time contact center scheduling
  • Ensuring telephone coverage during center hours of operation.
  • Conducting telephone skills and program training sessions
  • Answering incoming calls and providing accurate information
  • Placing outbound customer service calls and completing call guides
  • Gathering, entering and verifying information.
  • Meeting SLAs for customer service and documentation standards

If you love what you do you'll never work a day in your life
- Marc Anthony