CAREERS AT MIDTOWN
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who We Are:
The Midtown Group is an award-winning Best Place to Work and leading woman-owned staffing services and solutions provider headquartered in Washington, D.C., operating nationwide. For over 30 years, we’ve partnered with government agencies and commercial clients to deliver top-tier talent and workforce solutions.
At Midtown, culture is everything. We’re proud to be ranked the #1 Largest Temporary Staffing Company in Greater D.C. and named a Best Place to Work by Inc. Magazine and the Washington Business Journal—year after year, based entirely on employee feedback.
Our team is collaborative, diverse, and energized by an entrepreneurial spirit. We hire exceptional people—for our clients and for our own team—and we’re passionate about creating an inclusive workplace where everyone can thrive and have a voice.
Ready to Love What You Do?
If you’re driven, curious, and ready to grow, Midtown could be the perfect place for you.
Interested? Apply to one of our internal positions today!
Location
Locations: Onsite at our DC office
Job Type
Full-time
Salary Range
$90K-$115K
Position Overview
The IT Operations Manager is a hands-on technical leader responsible for supporting the company’s day-to-day IT operations while driving cybersecurity, infrastructure, and technology initiatives that enable the business to grow.
This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is equally comfortable resetting a user’s Microsoft 365 password, troubleshooting desktop issues, deploying hundreds of laptops for a government project, and leading strategic initiatives such as cybersecurity compliance and IT process improvements.
The ideal candidate has previous experience working for a Managed Service Provider (MSP) or in a similarly fast-paced consulting environment where balancing multiple priorities and delivering exceptional customer service were essential. Experience with ConnectWise and modern Microsoft cloud administration is highly preferred.
Key Responsibilities
IT Operations & End User Support
- Serve as the primary technical resource for the organization, providing responsive, customer-focused support to employees in a hybrid work environment.
- Manage the IT help desk, prioritize tickets, troubleshoot hardware and software issues, and resolve complex technical problems.
- Administer Microsoft 365, including:
- Microsoft 365 Admin Center
- Entra ID (Azure AD)
- Exchange Online
- Teams
- SharePoint
- User provisioning and deprovisioning
- Password resets
- MFA administration
- Microsoft licensing
- Utilize Remote Monitoring & Management (RMM) tools to proactively maintain and support company devices.
- Manage company IT assets and lifecycle processes.
Infrastructure & Technology Operations
- Maintain secure, reliable, and scalable IT infrastructure.
- Lead hardware procurement, deployment, imaging, configuration, inventory management, and equipment recovery.
- Support large-scale deployment projects involving hundreds of devices on accelerated timelines.
- Manage relationships with IT vendors and technology partners.
Cybersecurity & Compliance
- Maintain the organization’s cybersecurity posture and continuously improve security controls.
- Guide the organization to achieve and maintain certifications such as:
- CMMC 2.0
- SOC 2
- ISO 27001
- The ideal candidate would have either:
- direct experience leading certification efforts, or
- experience working closely with third-party compliance firms and the ability to effectively manage those engagements.
- Develop and maintain security policies, disaster recovery plans, business continuity documentation, and change management processes.
Business Partnership
- Act as a trusted technology advisor to business leaders.
- Recommend solutions that improve operational efficiency and employee experience.
- Monitor technology performance, identify risks, and proactively resolve issues before they impact the business.
- Develop KPIs and reporting to measure IT performance and service delivery.
Qualifications
Required
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of progressively responsible IT operations experience.
- Strong Microsoft 365 administration experience, including licensing, Entra ID, Exchange Online, Teams, SharePoint, MFA, and user lifecycle management.
- Experience supporting hybrid work environments.
- Excellent troubleshooting skills with a customer-service mindset.
- Experience managing multiple priorities with minimal supervision.
Highly Preferred
- Previous experience working for a Managed Service Provider (MSP).
- Experience using ConnectWise or similar PSA/ticketing platforms.
- Experience with RMM platforms such as Action1.
- Experience supporting organizations pursuing CMMC, SOC 2, ISO 27001, NIST, or similar compliance frameworks.
- Experience coordinating with third-party cybersecurity and compliance vendors.
Technical Experience
Experience with many of the following technologies is preferred:
- Microsoft 365 Admin Center
- Entra ID / Azure
- Exchange Online
- Teams Admin Center
- SharePoint Admin Center
- ConnectWise
- Action1
- Zendesk
- Cisco Meraki
- Bitdefender GravityZone
- Proofpoint
- LoginTC
- Snipe-IT
- ActivTrak
- Prodoscore
What Success Looks Like
The successful candidate is a hands-on IT leader who:
- Solves technical problems quickly and effectively.
- Delivers exceptional customer service to internal users.
- Thinks strategically while remaining willing to handle day-to-day support.
- Builds scalable IT processes that support business growth.
- Communicates effectively with both technical and non-technical stakeholders.
- Keeps the organization secure while balancing operational efficiency and cost.
Location
Multiple Locations: Individual should be local to any the following cities: Washington DC | Dallas, TX | Boston, MA
Location Requirement: Remote/Hybrid permitted, but candidates must live within commuting distance of Dallas, TX; Boston, MA; or Washington, DC.
Job Type
Full-time
Salary Range
$60K-$90K
Key Responsibilities
- Takes ownership of accounts and develops new business on new and existing accounts
- Search for new business development opportunities and help to grow existing client business, by leveraging proposals and other internal resources
- Assist with reporting and maintenance of business development pipeline
- Work with the proposal team to develop high quality proposals; develop organizational competencies, and leverage personal experience to submit winning proposals
- Diversify existing client accounts by developing new client contacts and new business within existing clients.
- Communicate directly with clients to submit candidates, coordinate interview schedules, and obtain feedback on interviews
- Full knowledge of reqs/job orders to assure recruiting team has targeted focus
- Work with Production Manager to assign reqs and overflow of reqs
- Work directly with clients for matters pertaining to timesheet approvals
- Review purchase order status on each account with finance team (minimum once/month)
- Handle client concerns and address issues
- Visit clients regularly to support and foster relationships
- Participate in program kick-off meetings with VP, BD/CPM and take the lead for oversight and management
- Review resumes and credentials for appropriateness of skills, experience, and knowledge in relation to position requirements
- Attend all department meetings
Qualifications
- BA/BS Degree
- At least 1 year in the staffing industry, with a focus on either IT or Engineering
- At least 3 years of experience in business development or account management in professional services
Location
Multiple Locations: Individual should be local to any the following cities: Washington DC | Dallas, TX | Boston, MA
Job Type
Full-time
Salary Range
$60K-$90K +
Position Overview
We are seeking enthusiastic IT & Engineering Recruiters with 1–5 years of recruiting experience in either IT, Engineering, or within a staffing agency environment. The ideal candidate has a strong ability to source, screen, and match highly skilled technical professionals with client needs while maintaining excellent candidate and client relationships.
Key Responsibilities
- Manage the full recruiting lifecycle for IT and Engineering positions, from intake to placement.
- Source candidates through job boards, LinkedIn Recruiter, referrals, networking, and other creative methods.
- Screen resumes and conducts initial interviews to assess technical and cultural fit.
- Present qualified candidates to clients and coordinate interview processes.
- Build and maintain a pipeline of active and passive candidates in specialized skill areas.
- Partner closely with Account Managers to understand client requirements and deliver top talent quickly.
- Maintain accurate candidate and client information in the applicant tracking system (ATS) Bullhorn.
- Stay up to date on industry trends, competitive intelligence, and evolving skill sets in IT and Engineering.
Qualifications
- 1–5 years of recruiting experience in IT, Engineering, or within a staffing firm.
- Proven track record of successful placements in technical roles.
- Strong sourcing skills using Boolean search, LinkedIn, and niche job boards.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in ATS/CRM systems and MS Office Suite (or Google Workspace).
Preferred Skills (Nice-to-Haves)
- Familiarity with technical concepts in software development, systems, or engineering disciplines.
- Experience with high-volume recruiting, IT, or Engineering; Staffing Industry experience!
- Strong negotiation skills for offers and compensation discussions.
What We Offer
- Competitive base salary + uncapped commission structure.
- Career growth opportunities within a high-performing team.
- Ongoing training and professional development.
- Collaborative, energetic, and supportive work environment.
- Remote/Hybrid permitted, but candidates must live within commuting distance of Dallas, TX; Boston, MA; or Washington, DC.
Location
Location: 1130 Connecticut Ave, NW Washington, DC 20036
Location Type: Onsite
Job Type
Full-time
Position Overview
As Manager of Human Resources / People Experience, you will provide progressive People support and internal consultation to all Midtown employees and contractors. In this role you will report to and partner with the CPO to deliver the organization’s people strategies and serve as the day to day onsite People lead. This is a true generalist role for a passionate talent centric individual who thrives in a fast paced, high production environment yet enjoys creating structure and sustainable future focused solutions into a business. Responsibilities will include: Employee Relations, HR Compliance, Learning and Development, Onboarding/Terminations, Benefits management, Talent management, and People Communications to ensure best-of-class delivery across the lifecycle of all employees and contractors, with a focus on attraction, induction and retention.
Key Responsibilities
- Consultant and Activist/Advocate: Understand the business need and provide a point of view, position and thoughtful, culturally relevant solutions to business & operational challenges. You will coach and consult on topics such as people management, performance improvement, career development, company policies/practices, and compensation policy/practice. You will also consult with in-house legal counsel on conducting investigations and escalating employee relations issues as appropriate.
- Cultural Steward: Protect and promote the culture by understanding local, government and corporate requirements or regulations and harmonizing into the Company culture. Recognize, embrace and exploit the wonderful cultures and differences across client groups where our employees & contractors work.
- Talent Manager / Organizational Designer: Have an acute focus on how individuals enter, move up, across or out of the organization working with policies, practices and structure that shape how the organization works. Assist with and handle internal recruitment to ensure we have a regular contingent of available talent & pipelining across all functions including Recruiters, Account Managers, and Business Development Managers.
- With an emphasis on diversity and inclusion you will look to network with junior-to-mid level talent in and out of the company.
- Strategy Architect: To be effective you will gain and maintain knowledge of industry trends and competitive landscape to provide holistic perspective and consultation.
- Business Ally: Has good business acumen and a curiosity around commercial outcomes of the business. Stay current on industry challenges, changes and practices to provide timely and relevant support, guidance and solutions.
- Operational Executor: Understands the essential foundations (hiring, on-boarding, off-boarding, compensation administration, performance management & training) and execute these flawlessly. Provide oversight of internal and contractor benefits programs as well as employee leave programs, and create compensation plans for performance. This includes partnering with the business unit and Operational staff to ensure consistent administration of all HR processes with a heavy emphasis on compliance, legal and audit requirements.
Knowledge, Skills, and Abilities
- 4-7 years of experience in an operational or business partner human resources role
- Intellectually curious; with a strong general business and HR acumen
- Familiarity with federal and state employment laws, as well as HR Systems and reporting tools required
- Proven success in a role that required outstanding communication skills with ability to document, support, communicate, and present recommendations and conclusions
- Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
- Proven success maintaining constructive working relationships with superiors, colleagues, and individuals inside and outside the company at all levels
- Bachelor’s degree in Human Resources, Business Administration, Communications, Psychology, or related field preferred
- Experience with Microsoft Office suite
Competency Statement(s)
- HR Expertise – Applies broad-based HR knowledge to business needs. Aligns the delivery of HR solutions with organizational values and goals.
- Communication – ability to communicate effectively and concisely in oral and written communication. Active and empathic listener
- Relationship Management – effectively manages relationships at all levels
- Business Acumen – maintains knowledge of key industry and organization metrics; understands the business
- Critical Evaluation – asks critical questions to understand issues and opportunities
- Global & Cultural Awareness – fosters and encourages a culture of inclusiveness within organization and seeks to amplify our diversity goals
- Navigation – maintains knowledge of competitive best practices and organization metrics with which viable business solutions are ideated
- Coaching and Consultation – provides coaching, feedback and developmental strategies to help others
Reporting Relationship
You will report directly to the CPO or senior HR Leader but will work closely with the business staff and leadership team.
Working Conditions & Physical Demands
- Strong Computer skills including MS Office (Word, Excel, Outlook)
Salary Range
Salary: $75,000–$110,000
Why Midtown?
We Do It All & We Do It Well:
Midtown delivers the highest level of staffing services and solutions to some of our nation’s biggest clients. We provide contract, contract-to-hire, and direct hire talent to Fortune 500 companies, industry-leading associations, prestigious IT companies, AM Law 100 law firms, government agencies & programs, and more!
Midtown’s seasoned Program Management Office has crafted flexible solutions tailored to the unique needs and cultures of its clients, delivering those solutions with complete infrastructure and oversight.
You Can’t Beat This:
- Competitive pay & commission structure, company-subsidized healthcare, generous PTO policy, remote-work flexibility, tuition assistance, 401k matching, and more!
- Performance contests for individual & company-wide achievements, rewarded with time off, cash bonuses, and trips to tropical islands! We can’t forget about early release on Fridays and summer flex hours!
- Holiday parties, galas, happy hours, annual chartered boat sailing trips, and plenty of reasons to celebrate!
- Our one-month paid sabbatical program granted to all employees for every 6 years of service. This program is more than just time off; it’s an investment in our employees’ holistic well-being, and a heartfelt token of our gratitude for our employees’ unwavering commitment.
- Employee-led committees dedicated to Culture, Philanthropy, and Wellness.
They Think We’re Pretty Cool:
As an industry leader for growth, corporate culture, commitment to philanthropy, and more, we consistently win awards for being the best at what we do.
