DATA ENTRY OPERATOR

In order to be considered for this position, you must be federally fingerprinted and NACI Clearance. If you do not have NACI Clearance, you will be turned away.

We are looking to hire several customer-oriented service representatives for a government assistance program. A customer service representative, or CSR, will act as a liaison, provide government assistance information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

The National Agency Check with Inquiries (NACI) is a background investigation primarily for federal employees who will not have access to classified information. This investigation is appropriate for positions designated as public trust positions that require responsible and trustworthy employees, but with no national security impact.

Job Description:

Job Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

 

Education:

  • High school or equivalent (Preferred)

 

Experience:

  • Customer Service: 1 year (Preferred)
  • Call center: 1 year (Preferred)

 

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

 

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekends

 

Work Remotely:

  • Temporarily due to COVID-19


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If you love what you do you'll never work a day in your life
- Marc Anthony