Midtown is providing operational staff at fixed testing sites and public pop-up testing sites across multiple locations in coordination with government agencies and other public/private partners. We guide guests through the COVID19 testing process, including assisting with pre-registration, registration, and greeting guests. We also set up and tear down mobile testing sites, which change location weekly to best serve the widest population of residents.

For a government-run public health laboratory, we provide a team of Medical Technicians to meet the increased demand for COVID19 testing. Our additional staff enable this lab to conduct their research 7 days a week. Midtown is collecting specimens from various testing sites and transporting them to the lab. In addition, our team supports mobile labs where specimens can be tested within vehicles.

Midtown delivers Contact Tracing teams for State and City government agencies. Assisting programs to control and prevent the spread of COVID19, these efforts include surveillance, case identification, case investigation, contact tracing, safe isolation and quarantine, and predictive modeling. We provide positions such as Communicable Disease Investigators, Contact Tracers, Epidemiologists, Public Health Analysts, Data Entry Technicians and Social Support Connectors, as well as Investigation Supervisors and Project Managers.

Our responsibilities include identifying health risks, educating the public, and optimizing equitable access to community resources. Working with local health departments we conduct surveillance to identify cases, report case data, identify contacts, characterize disease transmission, and track relevant epidemiologic characteristics including hospitalization and death. We also conduct surveillance to monitor virology and disease activity in the community and healthcare settings. Working directly with the public, many of our professionals are bilingual.

Midtown is providing a team of more than 180 remote Call Center agents to a government agency’s Vaccination Call Center. Our agents are making inbound and outbound calls while answering questions, registering residents for appointments, and connecting those in need to transportation and other services.

Midtown is helping a government agency support mass care efforts their local population. This agency is currently operating quarantine sites for individuals who are awaiting COVID19 test results or have tested positive for COVID19. The agency has also created isolation sites for medically vulnerable individuals who are at great risk living in a congregate setting. Residents at each of these sites are primarily individuals experiencing homelessness.

Midtown is providing customer service support for these sites, including receiving hotline calls, assigning rooms to new customers, tracking room availability, leaving meals and requested items for customers, tracking discharges, and coordinating with on-site health care providers and remote case managers.

In addition, we are providing staff support to existing homeless shelters. Our duties include including distributing meals and other supplies, while performing non-medical assessments of customers to identify COVID19 symptoms and calling the hotline for transport to an isolation and quarantine site.

Lastly, Midtown supporting grocery distribution centers by gathering and organizing donated food items, while greeting and assisting residents and volunteer drivers picking up groceries for households.