Driving Growth Through Relationships and Results.

Washington, DC, June 17, 2026 – The Midtown Group, a WBENC-certified woman-owned business based in Washington, DC that has provided flexible staffing services and solutions across the nation, announced today the addition of Marcy Frank as EVP, BPO Contact Center Services. Marcy is responsible for leading growth initiatives across Midtown’s Contact Center Services division, including business development, strategic partnerships, operational excellence, and expansion of key client relationships.

Marcy Frank brings more than 30 years of leadership experience helping organizations grow, transform operations, and deliver measurable business outcomes across the customer experience and business process outsourcing industries.

Throughout her career, Marcy Frank has helped organizations accelerate growth through strategic expansion, acquisition integration, and operational transformation. She has led large-scale customer experience and business process outsourcing operations across domestic and international markets, successfully integrating teams, standardizing processes, and driving performance across complex organizations. Marcy Frank’s ability to translate growth strategies into scalable operations and measurable business outcomes has been a hallmark of her leadership throughout her career.

As a certified Six Sigma Black Belt, Marcy Frank has built a reputation for transforming complex operations into scalable, performance-driven organizations through disciplined execution, data-driven decision making, and a relentless focus on client outcomes.

“Marcy brings a rare combination of operational expertise, growth leadership, and transformation experience,” said Helen Stefan Moreau, Midtown Founder & CEO. “Her track record of helping organizations scale through expansion, integration, and operational excellence aligns perfectly with our vision for the future of Midtown’s Contact Center Services business.”

“Marcy’s experience spans every stage of growth, from building client relationships and expanding strategic accounts to optimizing operations and driving transformation,” said Bryan Gross, Midtown’s President of Contact Center Services. “Her leadership will strengthen our ability to capture new opportunities, scale effectively, and deliver exceptional outcomes for our clients.”

Marcy Frank’s leadership philosophy centers on accountability, continuous improvement, and developing people. Known for her hands-on leadership style and ability to align teams around clear business objectives, she has spent more than three decades helping organizations achieve sustainable growth while delivering exceptional client and employee experiences.

Her focus at Midtown will include helping clients navigate the evolving customer experience landscape through operational excellence, technology-enabled innovation, and scalable service delivery models.

Marcy’s first public outreach will come next week, June 22nd – 25th, at the CCW (Customer Contact Week) Conference where she will be meeting with clients and partners alike. Additionally, Marcy is a proud member of the CCWomen, a professional networking community for women and allies to further their careers and establish long-lasting connections.

Midtown’s Contact Center Services division manages and transforms client contact centers, across many different functions, such as Customer Care, Technical Support, Outbound Sales and Marketing, and Operations. The service offering includes omnichannel and multi-lingual capabilities, including people, process, technology and security, and oversight. For more information on Midtown’s Contact Center Services, visit www.themidtowngroup.com/contact-center.

About The Midtown Group
Founded in 1989, The Midtown Group pioneers staffing services and solutions for organizations across both public and private sectors. Established as a WBENC-certified women-owned business, Midtown is a rapidly expanding consultancy operating nationwide. Committed to delivering Red Carpet Service, Midtown ensures that all clients achieve their goals by providing customized staffing services and solutions with unparalleled speed and expertise. Midtown’s seasoned Program Management Office crafts flexible solutions tailored to the unique needs and cultures of its clients, delivering those solutions with complete infrastructure and oversight in as little as two weeks. The team lives by the promise that every employee should “Love What They Do”, ensuring that all clients love the work delivered for them.

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MEDIA CONTACT:
Larry Hemley, President, S.J.Hemley Marketing
larry@sjhemley.com | 781.570.6083